A CARE service for people in Aldershot with physical and mental disabilities has been found lacking by regulators.
A report by the Care Quality Commission found improvements were needed in four out of five essential categories at Dominic Care Ltd.
The service, which provides care at home for people with disabilities including dementia and sensory impairments, failed to meet ?essential? standards in treating people with respect, protecting them from harm and in overall quality of staffing and management.
Users of the service reported staff turning up late without notice, failing to refer to them by their chosen names and inconsistent care caused by many different carers visiting a single home. The CQC launched its inspection in response to concerns raised by family members of people who use the service.
It followed a routine inspection carried out in May which found a series of shortfalls
The watchdog interviewed three people and one family member about their opinions on the service they received.
The report found: ?(Dominic Care) did not make suitable arrangements to ensure people were treated with consideration and respect. This was because; staff arrived late without notice, the large number of staff delivering care did not always provide the consistency people preferred and staff did not always address people by their chosen names.?
One user was quoted anonymously in the report saying: ?Most days I never know who?s turning up and Dominic Care don?t tell me who?s coming.?
The CQC also found the company had not made suitable arrangements to ensure people were safeguarded against the risk of abuse because it had failed to respond to and report any possible safeguarding incidents.
Two members of staff were interviewed, one of whom was able to explain their safeguarding responsibilities, while the other was unable to ?fully understand? the term safeguarding. The CQC found at least one staff member had been employed without the required references.
Although Dominic Care management could show that it had regularly contacted users to check the quality of their service, it was found that accident reports were not collated, meaning patterns of mistakes would not be picked up.
Although staff undergo an English literacy and numeracy test prior to their employment, one staff member was unable to fully understand the questions of inspectors.
The CQC found Dominc Care did meet standards of providing care that supported people?s needs, while the people interviewed generally found the staff treated them with respect. People interviewed said they felt safe when care was delivered.
Dominic Care has 14 days from the report?s publications to respond to the CQC, detailing changes it plans to make to comply with its standards.
Failure to comply could result in the CQC taking enforcement action in civil or criminal procedures under the Health and Social Care Act 2008.
Carol Lawrence, director of care at Dominic House, said: ?Dominic Care is committed to providing quality care to our service users. We are working closely with CQC on an agreed action plan in accordance with compliance procedures.?
Source: http://www.gethampshire.co.uk/news/s/2121442_health_watchdog_slams_home_care_service
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